Help

Questions, answered straight.

Formation

How fast is “same-day”?

Our form takes about six minutes. Once every director's identity is verified, we file with Companies House the same working day (before 3pm). Most companies are then registered within 2–3 working days — occasionally the same day, and it can take longer at busy times or around bank holidays.

What if my application is rejected?

We fix it together and resubmit free. Rejections are usually small — a name conflict or address detail — and our pre-checks catch most before submission.

Identity checks

Why do I have to verify my identity?

It’s a legal requirement for all directors and people with significant control under the Economic Crime and Corporate Transparency Act. Ours takes about three minutes with a passport or driving licence.

How does identity verification work?

After you order, you’ll receive a separate email from our verification partner, Xama, with simple instructions. It takes a few minutes and works with ID from 220+ countries. Your company is filed once verification is complete.

Billing

How do renewals work?

Services with ongoing value — like your registered office — renew yearly at the price shown when you bought. We email you 30 and 7 days before renewal.

Can I get a refund?

Full refund before submission to Companies House (minus the identity-check cost). After submission, the Companies House fee is non-refundable.

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Most companies are registered within 2–3 working days of ID verification.

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