Last Updated: 8 October 2026
These Terms and Conditions form a legally binding agreement between you and NC1 Ltd, trading as Company Assist, a company registered in England and Wales (company no. 17124906), registered office All Saints Business Centre, All Saints Street, Bolton BL1 2EJ ('Company Assist', 'we', 'us'). They explain the rules governing your use of our website, the products and services we provide, and the respective rights and responsibilities of both parties.
Please read these Terms carefully before using our website or purchasing any of our services.
These Terms apply to:
These Terms should also be read alongside our:
These policies form part of these Terms and are incorporated into this agreement by reference.
Part 1 – General Terms applies to every visitor to our website, whether or not you create an account or purchase any services.
Part 2 – Service Terms applies whenever you purchase products or services from Company Assist.
By accessing our website or purchasing any products or services from Company Assist, you confirm that you have read, understood and accepted these Terms and any related policies referred to within them.
If you do not agree with these Terms, you must not use our website or purchase any of our products or services.
Additional terms may apply to specific products or services. Where applicable, these will be made available before you complete your order and will form part of your agreement with us.
These Terms apply to all products and services supplied by NC1 Ltd, trading as Company Assist, a company incorporated in England and Wales (company no. 17124906).
Throughout these Terms, references to "Company Assist", "we", "our", or "us" mean Company Assist.
For the purposes of these Terms:
Customer means any individual or business purchasing products or services from us.
Website means any website, portal, online platform or customer area owned or operated by Company Assist.
Services means any products, subscriptions or professional services supplied by Company Assist.
Content means all text, graphics, software, documentation, templates, images, videos and other material made available through our website or services.
Intellectual Property Rights includes copyrights, trade marks, patents, database rights, design rights, domain names, trade secrets, software rights and all other proprietary rights recognised by law.
Social Media Channels means any official social media account operated by Company Assist.
The information provided on our website is intended for general guidance only.
Although we make reasonable efforts to keep information accurate and current, nothing published on our website should be interpreted as legal, tax, financial or professional advice.
You should always obtain independent professional advice before making important business or financial decisions.
Your use of our website does not create any solicitor-client, accountant-client or fiduciary relationship between you and Company Assist.
We accept no responsibility for decisions made solely on the basis of information contained on our website.
Certain areas of our website require you to create an account.
You are responsible for:
If you believe your account has been accessed without permission, you must notify us immediately.
We reserve the right to suspend or terminate any account where we reasonably believe these Terms have been breached or where unauthorised or fraudulent activity is suspected.
Where you submit comments, reviews, messages or other content through our website or social media channels:
You must not submit content that:
We reserve the right to remove any content at our sole discretion.
You agree that any information, documents or materials you upload are accurate and lawful.
If your actions cause Company Assist to suffer loss, damage, claims or legal costs because you breached these Terms or infringed another person's rights, you agree to reimburse us for those losses where permitted by law.
You remain solely responsible for keeping copies of any information or documents you upload to our systems.
We recommend maintaining your own secure backups at all times.
If anyone accesses our website using your internet connection or your account, you are responsible for ensuring they comply with these Terms.
We may suspend, restrict or permanently remove access to all or part of our website without prior notice where reasonably necessary, including where:
Where reasonably possible we will aim to minimise disruption.
While we strive to maintain continuous availability, we cannot guarantee that our website will always be available, uninterrupted or free from technical faults.
We do not guarantee that the website or any downloadable material will be free from viruses, malware or other harmful components.
You are responsible for maintaining suitable antivirus protection and securing your own systems.
You must not:
Any misuse may result in immediate suspension of access and may be reported to the appropriate authorities where required by law.
Our website may refer to or integrate with services operated by third parties.
These services are provided independently of Company Assist.
We are not responsible for:
Where you choose to use a third-party service, your agreement will be directly with that provider.
We continually improve and update our website.
We may modify, replace or remove content, products, services or functionality without prior notice.
Although we aim to keep all information accurate and current, errors may occasionally occur.
Nothing on our website should be interpreted as a guarantee that any information will remain available indefinitely.
Access to our website may occasionally be interrupted due to maintenance, upgrades or circumstances beyond our reasonable control.
Our website is provided on an "as available" and "as is" basis.
To the maximum extent permitted by law:
Nothing within these Terms excludes or limits liability that cannot legally be excluded, including liability for:
Where our liability cannot legally be excluded, our total liability arising solely from use of the website shall not exceed £200, unless a different limit is expressly stated within Part 2 of these Terms.
Unless otherwise stated, all intellectual property rights relating to our website, software, branding, graphics, documentation, templates, databases, text, images, videos and other content are owned by, or licensed to, Company Assist.
These rights are protected by UK and international intellectual property laws.
Nothing contained within these Terms transfers ownership of any intellectual property rights to you.
You are granted a limited, non-exclusive, non-transferable licence to access and use our website solely for your own lawful business or personal purposes.
This licence does not permit you to:
Any rights not expressly granted remain reserved by Company Assist.
Where you upload documents, comments, reviews or other content to our website or customer portal, you retain ownership of that material.
However, you grant Company Assist a worldwide, royalty-free, non-exclusive licence to store, reproduce, display, transmit and process that content solely for the purpose of operating our website, providing our services and improving our systems.
This licence ends when your content is permanently deleted from our systems, except where retention is required by law or for legitimate business purposes.
If you believe any material published on our website infringes your intellectual property rights, please notify us with sufficient evidence so we can investigate the matter.
Where appropriate, we may remove or restrict access to disputed material while investigations are carried out.
We are committed to protecting your personal information and handling it responsibly.
Personal information supplied to Company Assist will be processed in accordance with applicable UK data protection legislation and our Privacy Policy.
You agree that:
Where you provide personal information belonging to another person, you confirm that you have obtained any necessary permissions and have informed that individual how their information will be used.
You agree to indemnify Company Assist against any losses arising from your failure to obtain the necessary authority to provide third-party personal information.
You may create a link to our website provided that:
You must not:
We reserve the right to request removal of any link to our website at any time.
Unless expressly stated otherwise, these Terms are intended solely for the benefit of Company Assist and the customer.
No third party has any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999.
We may update these Terms from time to time.
Updated versions become effective immediately upon publication unless otherwise stated.
By continuing to use our website or services after changes are published, you agree to be bound by the revised Terms.
It is your responsibility to review these Terms periodically.
These Terms, together with any policies or documents specifically referred to within them, represent the complete agreement between you and Company Assist regarding your use of our website and services.
They replace any previous discussions, understandings or agreements relating to the same subject matter.
If any provision of these Terms is found by a court to be unlawful, invalid or unenforceable, the remaining provisions shall remain fully effective.
Failure by Company Assist to enforce any provision of these Terms shall not be regarded as a waiver of our right to enforce that provision at a later date.
We may assign or transfer our rights and obligations under these Terms where reasonably necessary.
You may not transfer your rights or obligations under these Terms without our prior written consent.
Company Assist shall not be liable for delays or failures in performing our obligations where such delays result from events beyond our reasonable control.
These events may include, but are not limited to:
Where reasonably possible, we will resume performance as soon as practicable.
These Terms and any dispute arising from them shall be governed by the laws of England and Wales.
Both parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or relating to these Terms.
Company Assist – Terms and Conditions
The following terms apply whenever you purchase products or services from Company Assist through our website, by telephone, email or any other authorised sales channel. These terms should be read together with Part 1 of these Terms and Conditions.
Unless the context requires otherwise, all definitions contained within Part 1 also apply to this section.
For the purposes of Part 2, the following additional definitions apply:
Additional Services means optional products or services purchased separately or alongside your primary order.
Business Customer means the company, organisation or legal entity receiving the services supplied by Company Assist.
Corporate Entity means a company, limited liability partnership or other legal entity registered in the United Kingdom.
Renewal Date means the anniversary or renewal date of any subscription, annual service or recurring product.
Restricted Business Activities means industries or activities that Company Assist considers to present an unacceptable legal, regulatory or commercial risk, including but not limited to:
Restricted Jurisdiction means any country or territory that Company Assist determines presents an unacceptable anti-money laundering, sanctions or regulatory risk.
Working Day means any day other than Saturdays, Sundays or public holidays in England and Wales.
Company Assist provides a range of business support services which may include, but are not limited to:
The availability of individual services may change without notice.
Unless expressly stated otherwise, our services do not include:
Any documents or templates supplied are intended as standard business documents and may not be suitable for every circumstance.
Independent professional advice should always be obtained where appropriate.
We will provide our services using reasonable care, skill and professional standards.
However, no service can guarantee a particular commercial, legal or regulatory outcome.
You remain responsible for all decisions made using information or services supplied by Company Assist.
Our services are designed to assist your business and should not replace independent legal, tax or professional advice where required.
You agree to:
Failure to do so may delay or prevent delivery of services.
Company Assist reserves the right to decline, suspend or terminate services where we reasonably believe:
Where appropriate, refunds will be made in accordance with these Terms.
Descriptions, pricing and specifications published on our website form part of the information relating to each service.
If a conflict exists between marketing material and these Terms, these Terms shall prevail.
Some services are supplied once only.
Others operate on a monthly or annual subscription basis.
Subscription services will continue until cancelled in accordance with these Terms.
We may introduce new services, modify existing services or discontinue services where necessary.
Where reasonably practical, significant changes affecting existing customers will be communicated in advance.
Some services may rely upon third-party providers, government agencies or regulated organisations.
Company Assist is not responsible for delays, outages or failures caused by third parties that are outside our reasonable control.
Where we provide an online customer portal or digital filing platform:
You remain legally responsible for every document submitted using your account.
Placing an order does not automatically create a binding contract.
An agreement is formed only when Company Assist accepts your order.
We reserve the right to refuse any order at our reasonable discretion.
By placing an order on behalf of a company or organisation, you confirm that you have authority to act on its behalf.
If this is incorrect, you may become personally responsible for any resulting losses.
You confirm that all information provided during the ordering process is:
We are entitled to rely upon information supplied by you when providing our services.
Where you instruct Company Assist to form a company:
We cannot be held responsible for delays or rejection resulting from inaccurate or incomplete information.
During the ordering process you may be offered additional products or services.
It is your responsibility to review these options before purchasing them.
Optional services are subject to these Terms unless separate terms are provided.
Company Assist reserves the right to reject, suspend or cancel any order where:
Where payment has already been received and no service has been provided, an appropriate refund will normally be issued.
You are responsible for ensuring every instruction provided to us is accurate.
Company Assist accepts no responsibility for delays, rejected filings or additional costs resulting from incorrect information supplied by you.
Where a review service is purchased, our review is limited to the scope described within that service.
Unless expressly stated, we do not verify supporting evidence or independently investigate information supplied by customers.
Where necessary to provide the services purchased, you authorise Company Assist to submit documents, forms and statutory filings on your behalf to Companies House or any other relevant authority.
This authority continues until the relevant service has been completed or terminated in accordance with these Terms.
Company Assist – Terms and Conditions
The price payable for any product or service will be the amount displayed at the time your order is placed or the price otherwise agreed with you before your order is accepted.
We are not currently registered for VAT. The price displayed is the total amount payable and no VAT is added to it. Should we become VAT registered in future, we will update these terms and the prices shown on the website before any VAT is charged.
Payment is generally required before work begins.
For subscription or recurring services, payments will be collected at the intervals specified when you purchase the service.
Failure to make payment may result in suspension or cancellation of the relevant service.
Some services require payment of statutory or government filing fees.
Unless expressly stated otherwise, these fees are payable in addition to our service charges.
Where government authorities increase statutory filing fees before your application is submitted, we reserve the right to recover the additional amount from you.
We may amend our pricing from time to time.
Price changes will not affect services already paid for, except where increases arise from:
Where a recurring subscription renews after a price change, the new price will apply from the next renewal date.
Certain services renew automatically to ensure continuity.
Where automatic renewal applies, the renewal period and renewal price will be disclosed before purchase.
Unless cancelled before the renewal date, you authorise Company Assist to collect the renewal payment using your saved payment method.
If payment cannot be collected:
You remain responsible for any unpaid charges relating to services already supplied.
We reserve the right to charge interest on overdue invoices where permitted by law.
Interest may accrue daily until payment is received in full.
We may also recover reasonable costs incurred in collecting overdue amounts.
You authorise Company Assist to store and use your chosen payment method for:
You are responsible for ensuring your payment details remain current.
If you believe we have charged you incorrectly, you should notify us promptly.
Where an error has occurred, we will investigate and, if appropriate, issue a refund or adjustment within a reasonable period.
Refunds are subject to these Terms and any specific conditions applying to the service purchased.
Some services begin immediately after purchase and therefore may not be refundable.
Where applicable under consumer protection legislation, you may have the right to cancel certain purchases within the statutory cancellation period.
Where you request immediate commencement of a service, you acknowledge that your cancellation rights may be reduced or lost once work has started.
No refund will normally be available for work already completed, including but not limited to:
If you cancel a service before work has commenced, we may refund all or part of the amount paid after deducting any reasonable costs already incurred.
Company Assist may refuse, suspend or cancel services where:
Where appropriate, any refund will be calculated after deducting work already completed and unavoidable third-party costs.
Government filing fees, statutory charges and payments made to third parties on your behalf are generally non-refundable once incurred.
Nothing in these Terms excludes or limits liability where exclusion would be unlawful.
This includes liability for:
Subject to applicable law, our total liability arising from any claim relating to our services shall not exceed the total amount paid by you to Company Assist for the specific service giving rise to the claim during the twelve months immediately preceding the event giving rise to liability.
To the fullest extent permitted by law, Company Assist shall not be liable for:
We are entitled to rely on information provided by you.
We accept no responsibility for errors, delays or losses resulting from inaccurate, incomplete or misleading information supplied by customers or their representatives.
Many of our services rely upon third-party organisations, including government departments, banks, software providers and identity verification providers.
We are not responsible for delays, outages, refusals, technical failures or decisions made by those organisations.
We are not responsible for:
Where address or mail forwarding services are supplied, Company Assist will exercise reasonable care when handling correspondence.
However, we cannot accept responsibility for:
Customers remain responsible for ensuring their forwarding details remain accurate.
Business templates and standard documents supplied by Company Assist are provided for general business use.
They should not be regarded as legal advice or as documents suitable for every situation.
We accept no responsibility for losses arising from reliance on standard templates without obtaining appropriate professional advice.
Although we use commercially reasonable measures to maintain reliable systems, we do not guarantee uninterrupted access to online services.
Temporary interruptions may occur due to maintenance, software updates, internet failures or events outside our reasonable control.
You remain responsible for:
Our services do not remove your legal responsibilities as a company officer, shareholder or business owner.
You agree to take reasonable steps to minimise any loss arising from any issue relating to our services.
Failure to mitigate losses may reduce any compensation otherwise payable.
The liability provisions contained within these Terms represent the complete agreement between you and Company Assist regarding liability arising from the supply of our products and services.
Company Assist – Terms and Conditions
All intellectual property rights relating to services supplied by Company Assist, including but not limited to:
remain the property of Company Assist unless expressly stated otherwise.
Nothing in these Terms transfers ownership of our intellectual property to you.
Where you provide documents, information, branding, files or other materials to us, you remain responsible for ensuring you have the legal right to provide them.
You grant Company Assist permission to use, copy and process these materials solely for the purpose of providing the services you have purchased.
Unless expressly permitted, you must not:
To comply with applicable anti-money laundering legislation and regulatory obligations, Company Assist may be required to verify the identity and address of customers, directors, shareholders, beneficial owners and other connected individuals.
You authorise us to carry out identity verification checks using appropriate third-party verification providers.
You agree to provide any information or documentation reasonably requested by us to complete:
Requested documents may include, but are not limited to:
If we are unable to verify your identity or required information cannot be provided, we may:
No refund will be payable where cancellation results from your failure to meet identification or compliance requirements.
Company Assist may carry out ongoing compliance reviews during the period we provide services.
These checks may include reviewing:
Where concerns arise, we may suspend or terminate services immediately.
You agree to provide accurate information about your business activities and notify us promptly if those activities change.
Providing false, incomplete or misleading information may result in immediate termination of services.
Where required to provide company filing services, you may need to provide relevant authentication information or authorisation details.
You authorise Company Assist to use such information solely for providing the services purchased.
If required information is not provided, we may be unable to complete certain services.
Company Assist reserves the right to refuse or discontinue services where:
To use our company formation service, you confirm that:
Company formation applications cannot normally be accepted where proposed officers or shareholders do not meet legal requirements.
Company Assist acts as an online company formation agent.
Where instructed, we will submit incorporation information electronically to Companies House using approved filing systems.
You acknowledge that:
You are responsible for selecting a suitable company name.
You must ensure that:
Company Assist accepts no responsibility for issues arising from your chosen company name.
You are responsible for ensuring all incorporation information supplied is correct, including:
Errors may result in delays, additional costs or rejection.
Once Companies House accepts the application:
You are responsible for safely storing all company documents.
Where a company formation application has not yet been submitted, cancellation requests may be considered.
Once an application has been submitted to Companies House, refunds will generally not be available because work has commenced and external processes have been initiated.
Depending on the package selected, additional services may include:
Additional services are subject to these Terms and any specific conditions provided at purchase.
Where we assist with VAT registration:
If payment for renewal of your Registered Office Address Service has not been received by the renewal date, or if you fail to provide any required identification documents, you authorise us to immediately update the registered office address of the relevant company to your residential address or another address previously supplied by you for this purpose.
Where you are a non-UK resident and do not have a suitable UK address available, we may apply to Companies House using form RP07 to request removal of our address from the company record.
Any replacement address details will be submitted to Companies House and will become publicly available as part of the company’s statutory records.
When you purchase a Registered Office Address Service, you may use our address:
The service enables your company to meet its statutory obligations under section 86 of the Companies Act 2006.
The address is not a trading premises. You must not use it as your company’s principal place of business (including for VAT registration), present it as a place where you trade or meet customers, or use it for any licence, permit or registration that requires physical business premises.
We accept letters only; parcels are refused.
We scan letters received for your company and email them to you, normally on the working day they arrive.
We keep the originals for 30 days and then shred them securely, unless you ask us to forward an item to you.
Forwarding, including outside the UK, is charged at the cost of postage plus £1 per item.
When you purchase a Director Service Address Service, the service provides mail forwarding for official government correspondence and court documents addressed to company officers.
The service allows company officers to meet their statutory obligations under section 1141 of the Companies Act 2006.
A Director Service Address Service does not provide a trading address and must not be used as the company’s principal place of business address for VAT registration purposes.
If payment for renewal of a Director Service Address Service has not been received by the renewal date, or if you fail to provide required identification documents, you authorise us to immediately update your service address to your residential address or another address previously provided by you.
The updated address information will be filed with Companies House and displayed publicly.
The Company Assist Compliance Service is provided on a 12-month subscription basis (“Initial Term”).
At the end of the Initial Term, the service will automatically renew for a further 12-month period (“Renewal Term”) unless either party provides written notice to terminate before the expiry of the current subscription period.
Where the Compliance Service ends or is not renewed, Company Assist will:
25.1.1 provide written confirmation that the service has ended; and
25.1.2 provide an electronic copy of any company registers held by Company Assist, where specifically requested by the customer within one month of termination or expiry.
The annual Company Assist Compliance Service may include:
25.2.1 access to the Company Assist business document template library;
25.2.2 preparation and submission of one annual confirmation statement for the company to Companies House;
25.2.3 access to GDPR compliance resources and documentation;
25.2.4 discounted rates on selected Company Secretarial Services purchased separately; and
25.2.5 maintenance of statutory company records and registers, including where applicable:
The annual fee for the Company Assist Compliance Service will be displayed at the point of purchase and is payable in advance.
The Compliance Service provided by Company Assist does not remove or replace the legal duties and responsibilities of company directors or LLP members under the Companies Act 2006.
Directors and LLP members remain responsible for ensuring that all company records, filings and statutory information remain accurate and complete.
By subscribing to the Compliance Service, you agree that you must notify Company Assist promptly of any changes affecting your company, including changes requiring updates to statutory registers or Companies House records.
Company Assist will not be responsible for delays, errors or additional work caused by incomplete, inaccurate or outdated information supplied by you.
Where additional work is required due to incorrect information or failure to notify Company Assist of relevant changes, additional charges may apply.
Where Company Assist requires further information, documentation or action from you in order to provide the service, we will notify you as soon as reasonably possible.
Although Company Assist may provide reminders regarding filing deadlines and compliance requirements, you remain responsible for ensuring that all required documents are submitted to Companies House, HMRC or any other relevant authority within the required timescales.
Company Assist accepts no responsibility for determining your filing obligations or the information contained within submissions unless specifically agreed as part of a separate service.
You agree to provide Company Assist promptly with all information and documentation required to complete filings, maintain company records and provide the Compliance Service.
Company Secretarial Services will be charged at the rates displayed on the Company Assist website or agreed at the time of purchase.
Company Assist provides standard-form documentation prepared using our approved templates.
We do not provide bespoke legal drafting services unless expressly agreed separately.
Where documents are prepared as part of a Company Secretarial Service, they may be issued electronically for signature using electronic signing platforms.
By purchasing these services, you confirm that your company permits electronic execution of documents unless you notify us otherwise.
If Company Assist submits a Companies House filing on your behalf and Companies House rejects the application for any reason:
Where Company Assist prepares documentation relating to share transactions, electronic copies of executed share certificates or membership certificates will be provided.
We recommend that customers retain secure copies of all company documentation.
You agree to indemnify Company Assist, its employees, officers and representatives against losses, costs, claims, penalties, fines, expenses or liabilities arising from:
25.15.1 failure by company directors or LLP members to comply with their legal obligations; or
25.15.2 failure to provide Company Assist with accurate and timely information required for filings or company maintenance.
This indemnity will not apply where the loss directly results from Company Assist’s negligence, fraud or deliberate misconduct.
Company Assist will use reasonable efforts to provide customers with an appropriate regional or national telephone number.
You are responsible for ensuring that any forwarding telephone number supplied to Company Assist is correct and remains operational.
Business Telephone Services must not be used for unlawful, fraudulent, abusive, defamatory or harmful purposes.
Company Assist reserves the right to suspend or terminate the service immediately where misuse is suspected.
Telephone services may rely on external telecommunications or VoIP providers.
Company Assist does not guarantee uninterrupted availability or performance of third-party networks and accepts no liability for failures caused by such providers.
Customers located outside the UK may incur additional call forwarding charges based on applicable telecommunications provider rates.
Business Telephone Services are subject to fair usage limits.
Where usage exceeds reasonable limits, Company Assist reserves the right to apply additional charges.
While Company Assist aims to provide reliable telephone services, we cannot guarantee uninterrupted availability.
Temporary interruptions may occur due to maintenance, technical issues, network failures or circumstances outside our control.
Most companies are registered within 2–3 working days of ID verification.
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